The Purpose of this privacy statement is to explain how Top House Mortgage Solutions Ltd processes personal data to fulfil its data protection responsibilities in general terms. This statement will be supplemented by specific privacy notices when necessary.
The scope of this statement covers all related activities by the staff and associates of Top House Mortgage Solutions Ltd, referred to as THMS for the remainder of this privacy statement.
The Role of THMS in data protection terms is that of a data controller where it determines the purpose and use of the personal data being processed. Once received it becomes the responsibility of the THMS privacy manager (PM) to ensure that it is processed in accordance with the latest UK and EU data protection legislation.
The PM can be contacted using firstname.lastname@example.org or by writing to The Privacy manager, Victoria House, Lowside, Outwell, Wisbech, PE14 8RE.
The sort of personal data processed by THMS will be:
The information being requested will be kept to a minimum and will only be used in relation to the purposes for which it is needed. This will be made clear at the time of data collection.
THMS’s duty of confidentiality means that THMS staff will treat clients’ and service providers’ personal data with respect and in confidence. It is only disclosed to staff and associates/ brokers that need to know it. THMS uses reasonable organisational and technical measures to safeguard all personal data. We also expect the same duty of confidentiality of all third parties with whom we share personal data which will only be done on a need to know basis.
THMS processes personal data against a lawful basis in instances described below:
In all cases the processing of personal data by THMS shall be:
THMS will share personal data, but only when absolutely necessary, with some or all of the following third parties:
THMS will process your data in the UK and it is backed up on a contractual basis with a trusted third party, whose servers are based in the UK. It should be noted that no personal data is stored on the THMS website server.
THMS follows a retention schedule to determine the length of time it holds different types of personal data. The retention schedule is shown below:
At the end of the retention schedule THMS will either return, destroy or delete your personal data and any associated emails or relevant documentation. If it is technically impractical to delete electronic copies of personal data, it will put it beyond operational use. It should be noted that THMS allows up to 2 months after the retention schedule to complete this action.
THMS’s website may link to appropriate websites of potential interest. If these are used, the visitor should be aware that the THMS has no responsibility for the control, content or handling of personal data by these other websites.
The General Data Protection Regulation defines the rights that you have (although these do not apply in all situations), For convenience, these rights are shown below:
Further details on data subjects’ rights can be found on the Information Commissioner’s Office (ICO) website: https://ico.org.uk.
Raising concerns, exercising rights or making queries about our processing of personal data can be done by contacting the THMS privacy manager. Please be aware that we will need to verify your identity before responding fully, therefore, you may be asked for proof of your ID. Alternatively, you may wish to contact the ICO directly, using the details provided above, but naturally we would welcome the opportunity to handle any concerns you have first.